At CitrusBurn, we want every customer to feel confident and informed when purchasing our products. Our Return Policy provides a simple and fair process if you are not fully satisfied.
1. Eligibility for Returns
Products purchased directly from the official CitrusBurn website are eligible for return.
Returns can be requested within 180 days of the original purchase date.
Both opened and unopened bottles are eligible for return, giving you flexibility and peace of mind.
2. Initiating a Return
To start a return, please follow these steps:
Contact Customer Support: Email or call our support team with your order number and reason for the return.
Receive Instructions: Our team will provide details on how and where to return your product.
Ship the Product: Send the product (full or empty) to the designated return address provided by support.
Processing Refund: Once the returned product is received and verified, your refund will be processed.
3. Refund Details
Refunds are issued to the original payment method used for purchase.
Refunds typically process within 5–10 business days of receiving the returned product.
Shipping and handling fees are generally non-refundable, unless the return is due to an error on our part.
Customers are responsible for return shipping unless otherwise instructed by CitrusBurn support.
4. Important Notes
Ensure the product is returned in a secure package to prevent damage during shipping.
Keep any tracking information for your return shipment for reference.
Refunds are subject to verification of the returned product.